Shipping & Returns
How soon will my order be shipped?
We usually ship all orders within 2 business days. In transit, depending on the shipping option chosen, it can take between 3-5 business days for domestic shipping.
Can I cancel or edit my order after the order's been placed?
Please send us an email to firstname.lastname@example.org your order number within 24 hours and we'll try our best to accommodate your request.
What's your return policy?
If you are not completely satisfied with your online purchase, you can send it back to us for a refund or credit within 10 days of the date your package was delivered.
To be eligible for a return, the item must be unused and sent back in its original packaging. All returns must be authorized by Luna Rossa. Please email us at email@example.com
Can I edit my address after the order's been placed?
If the order hasn't gone out yet, we can make this change. Email us at firstname.lastname@example.org
For international orders, a customs duty will be charged depending on the country in which you reside. Luna Rossa is not responsible for payment of this duty. By law, we cannot change the value of an order on commercial invoices and must adhere to all international import/export laws.
All orders shipped within the state of Florida will be charged the tax rate of 7%. All orders shipped outside the state of Florida will not be charged sales tax.